Last updated: March 2026

1. Definitions

“Plastix”, “we”, “us”, and “our” refer to Plastix Australia Pty Ltd (ABN pending). “Customer”, “you”, and “your” refer to any person or entity placing an order through our website or directly with our team. “Products” includes all plastic sheets, cut-to-size pieces, and fabricated items. “Services” includes all cutting, machining, polishing, and fabrication work.

2. Orders & Quotes

All prices displayed on our website are in Australian Dollars (AUD) and include GST unless otherwise stated. Prices generated by our online calculator are indicative and may be subject to confirmation for complex or large-volume orders.

An order is not confirmed until we have accepted it and payment has been received. We reserve the right to refuse or cancel any order at our discretion, in which case a full refund will be provided.

3. Pricing & Payment

All prices include GST (10%) for Australian customers
Payment is required in full before production of custom-cut items
We accept Visa, Mastercard, and bank transfer
Quotes for custom fabrication are valid for 30 days from the date of issue
Minimum order values may apply, see our calculator for details

4. Cut-to-Size Tolerances

All cut-to-size products are manufactured to the following tolerances unless otherwise agreed:

Laser cutting: ±0.1mm
CNC routing: ±0.25mm
Saw cutting: ±0.5mm
Dimensions are measured at 23°C ± 2°C ambient temperature

Minor surface marks from protective film or cutting processes are considered normal and do not constitute a defect.

5. Delivery & Pickup

We offer same-day pickup from our Kingsgrove location (subject to availability) and Australia-wide shipping via insured freight. Delivery timeframes are estimates only and we accept no liability for delays caused by third-party carriers.

Standard production: 1–3 business days
Sydney metro delivery: 1–2 business days after production
Interstate delivery: 3–7 business days after production
Risk of damage or loss passes to the customer upon dispatch

6. Returns & Refunds

Due to the custom nature of cut-to-size products, we are unable to accept returns on items made to your specifications unless they are defective or not as described. Under Australian Consumer Law:

Defective products will be replaced or refunded at our discretion
Claims must be made within 7 days of receiving the product
Photographic evidence of defects is required
Stock (non-custom) items may be returned within 14 days in original condition
Return shipping costs are the responsibility of the customer unless the product is defective

7. Limitation of Liability

To the maximum extent permitted by law, Plastix Australia's liability for any claim arising from or in connection with these terms or our products and services is limited to the price paid for the relevant product or service. We are not liable for any indirect, consequential, or special damages.

Nothing in these terms excludes, restricts, or modifies any consumer guarantee, right, or remedy conferred by the Australian Consumer Law that cannot be excluded, restricted, or modified.

8. Intellectual Property

All content on this website, including text, images, logos, calculator tools, and design, is the property of Plastix Australia and is protected by Australian copyright law. Reproduction without written permission is prohibited.

Custom designs, drawings, or specifications provided by customers remain the intellectual property of the customer. We will not share or reproduce customer designs without consent.

9. Governing Law

These terms are governed by the laws of New South Wales, Australia. Any dispute arising from these terms will be subject to the exclusive jurisdiction of the courts of New South Wales.

10. Contact

For questions about these terms, please contact us:

Email: info@plastix.com.au
Phone: (02) 9150 9627
Address: 2/47 Prince St, Kingsgrove NSW 2208

Terms & Conditions